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FAQ -- Frequently Asked Questions
Below are questions that we are frequently asked about everything from our art and our company, to our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don't find the answer to your question, feel free to contact us.
About us & art
About Ordering
About Payment
About Shipping and Returns
Where are you based?
The headquater of ART-KINGDOM is in TEXAS,USA and we have offices in Canada,UK and Asia.
Are you a studio or just an agent?
We are an art studio. We work alongside the artists who do all the paintings for our clients' orders. The paintings are made in our own studio.
What is the best way to contact you?
E-mail is the first choice, but we can also be contacted by phone, fax, and letter. Contact NOW.
Who are your artists?
All of our artists have at least 20 years of experience and most of them have advanced degrees from fine arts colleges. They majored in a particular style or subject such as classicism or impressionism. We employ only professional artists who are experienced and talented enough to provide the high quality paintings that we provide for our customers.
Are your paintings reproductions or originals?
As you know, each famous old masterpiece has only 1 original – which is usually hanging in a Museum. Our mission is to help you own a reproduction of such masterpieces that is 99% the same as the original. We also supply original art by our own contemporary artists.
What about your pricing?
We provide the highest quality paintings at the lowest possible price. Our paintings come directly from our own studio, so there is no middleman. That is why we are able to sell such detailed work at such a low price.
Must I register to order a painting?
No, you can order from us without being registered, but if you have an account you can check your order details, track the order status, set up "MY GALLERY" of your own pictures, and much more.
Do you sell oil paintings or prints?
We sell only hand painted oil paintings – not prints, not paint on prints, not giclee, or any other printing and transfer processes. Each brushstroke and texture is painted by a real artist on a blank canvas. Everything is real, down to the scent of the wet oil.
What is the process and quality of your reproductions?
Our reproductions are completely hand painted by our professional and talented artists in the traditional way – sketch, base color, subject, lighting and shading. Each painting is reproduced very carefully to match every element of the original. The artists are the best, and the canvas and paints are the best available. You will receive MUSEUM QUALITY paintings.
How close are the reproductions to the originals?
You won’t easily be able to tell the difference! They are almost exact copies of the originals; however, there will, of course, be slight variances in the reproductions.
What about copyrights?
All the pictures on our site are either in the public domain (no longer protected by copyright) or are being sold under license – so you need not worry about infringing on copyrights.
Can you paint from my digital photographs?
Of course. We can turn any digital photograph into a real oil painting done by hand, whether it is photo of a person or a villa. For details, please check out our custom order page.
Can you create a COLOR painting from an old (aged) black/white photo?
Sure! If you have an old and damaged photograph, we can turn it into a beautiful color painting. Details can be added as color and we can even repair parts of the photograph that are damaged. However, if the photo is too damaged, it may help to provide other images to help with details and color.
Can you ship paintings framed or stretched?
Yes, we can ship framed art, but only in the following sizes: 16" x 20", 20" x 24", 24" x 36". If the size is larger than this, there is a high risk of damage during transit.
Do your artists sign the paintings?
Yes, our artists sign all paintings unless you request that they not sign.
What is the biggest size painting you can do?
Although the largest standard size on our order form is 48 by 72 inches, we often paint in sizes much larger than that. We can do any size.
What kind of guarantee do you offer?
We are so confident of our painting and service that if the painting is found to be unsatisfactory upon receipt, you can return the painting for corrections or a refund. You just need to put the painting in a strong mailing tube and our shipping agent will come and pick up the package. You need not pay the return shipping cost. Our refund policy is valid for 30 Days from the merchandise arrival date. If you return the painting for a refund, you will be refunded your original payment, less 10%. This covers our Free Shipping Worldwide policy, as well as handling and restocking fees.
How can I join your affiliate program?
We offer and pay affiliates 20% commission on all sales generated from an affiliate's web site. We have been in business since 2005 and have been growing ever since. To generate the commission, just place our ads on your website. You will receive a commission payment every month for sales generated from your site. This is a great opportunity to capitalize on one of the fastest growing categories on the web. Visit our Affiliates Program section to get started.
Do you offer any discount?
Yes, and the discount depends on the order amount. Please use our coupons to receive up to 30% off on the total order. We also provide wholesale pricing and services. For more information, please contact us if you buy in large quantities.
How to care a painting?
1) Avoid Excessive Light or Darkness. Very high light levels can cause the darkening or fading of an oil painting. 2) Avoid High Temperatures and Humidity. Extreme changes in humidity and temperature can make the canvas and wood stretchers supporting the painting expand or contract. 3) Handle Your Oil Paintings Carefully. When transporting an oil painting, hold the painting on both sides. Avoid grasping a painting by the top of the frame, and don't hold it by the hanging wire. 4) Clean Your Oil Paintings Carefully. You can keep your paintings clean by lightly wiping the surface with a soft, clean micro-fiber cloth or an anti-static cloth such as that used to clean photographic negatives. Note: Serious cleaning and varnishing of paintings should be handled by a trained conservator.
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